Portlock FTP Server (Web)

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Technical Support

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Portlock Technical Support

Portlock provides multiple levels of technical support.

Level One: Technical Support via Email

While Technical Support via Email is also free, support is limited to existing customers and selective pre-sales evaluation questions. Questions from expired customers will not be answered until the customer has renewed their software license(s).

Level Two: Tech Support Incidents via Telephone

Tech Support Incidents via Telephone are free for 12 months from the date of purchase. Otherwise, customers may purchase a Tech Support Incident by calling us at (425) 247-0545.

Level Three: Consultant Services

Consultant Services involve a Portlock Technician walking a customer through an entire imaging process. Consultant Services may be purchased by calling us at (425) 247-0545. Customers may have a Portlock Technician connect remotely via Team Viewer. Consultant Services cannot be used as Technical Support Incidents and vice-versa. If an error is encountered during the process, it will be resolved by the Portlock technician.

Before Contacting Portlock Support:

1. Ensure that you are using the latest version.

2. Create a logfile reproducing your problem. Add the command line option "-logfile=filename".
3. Compile a list of your storage and network devices, device drivers, OS version and Service Packs.